Terms and Conditions for Man and Van Southgate Services

These Terms and Conditions set out the basis on which Man and Van Southgate provides moving, transport, collection, delivery, and related labour services to customers in the UK. By making a booking, you agree that you have read, understood, and accepted these terms. They are designed to create a clear, fair, and lawful agreement between the customer and the service provider. If any part of these terms is unclear, the customer should raise the matter before confirming the booking. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean the service provider operating as Man and Van Southgate, and references to “you” or “the customer” mean the person, business, or organisation arranging the service. The phrase “van service” includes loading, unloading, transportation, and reasonable handling of goods, subject to the limits described below. Any extra labour, waiting time, or specialist handling may be charged in line with the agreed quotation or revised rate.

These terms are intended to support a reliable man and van service while reflecting practical constraints such as access, vehicle capacity, traffic, and legal compliance. They do not affect your statutory rights as a consumer under UK law.

Booking Process
Bookings may be made by telephone, email, online form, or any other agreed method. A booking is not confirmed until we have accepted the job and, where required, received the requested deposit or written confirmation from the customer. During the booking process, you must provide accurate and complete information, including the collection and delivery addresses, the type and quantity of items, access conditions, stairs, parking restrictions, time constraints, and any special requirements such as dismantling, packing, or fragile-item handling.

We use the information you provide to prepare a quotation and allocate suitable vehicles and labour. If the details change after confirmation, the price, timing, or scope of the service may also change. A Southgate man and van booking that requires more time, additional staff, or a larger vehicle than initially estimated may be adjusted accordingly. We reserve the right to refuse or cancel a booking if the information supplied is false, incomplete, unsafe, or likely to cause a breach of law.

Unless otherwise agreed in writing, arrival times are estimated rather than guaranteed. Traffic delays, access issues, weather, vehicle breakdowns, and circumstances beyond our reasonable control may affect the schedule. We will aim to communicate any material delay as soon as reasonably practicable. By booking a man with a van Southgate service, you acknowledge that timing may be affected by factors outside our direct control and that flexibility may be required on both sides.

Payments and Charges
All charges will be made clear in the quotation or booking confirmation. Prices may be calculated by hourly rate, fixed fee, mileage, vehicle size, number of operatives, volume of items, waiting time, congestion, parking fees, tolls, or a combination of these. Where VAT applies, it will be shown separately or included as required by law. Any revised cost arising from changes to the job, additional items, unexpected access problems, or customer-requested changes will be notified where practical before work continues.

Payment is normally due on completion of the service unless a different arrangement has been agreed in advance. For larger jobs, deposits or advance payments may be requested to secure the booking. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and prior agreement. If an invoice is issued, it must be paid by the due date shown on the invoice. Late payment may result in reasonable recovery costs, interest, or suspension of future services where lawful.

The customer is responsible for ensuring that payment can be made promptly and in full. If the final charge differs from the original estimate because the scope changed, the difference remains payable. A man and van Southgate service may also require payment in advance for disposal charges, specialist handling, or third-party costs. We do not accept responsibility for disputes between customers and third parties, including landlords, building managers, or recipients of delivered goods, unless caused by our negligence.

Cancellations and Amendments
You may cancel or amend a booking by giving us reasonable notice. The amount payable on cancellation depends on how much notice is given, whether any preparations have already been made, and whether third-party costs have been incurred. If you cancel at short notice, a cancellation charge may apply to reflect lost time, vehicle allocation, staff scheduling, and administrative costs. Any deposit paid may be retained in whole or in part where lawful and proportionate.

If we need to cancel or reschedule a booking due to circumstances beyond our control, we will take reasonable steps to offer an alternative time or date. We are not liable for indirect losses arising from a cancellation, such as lost business, missed appointments, or personal inconvenience, unless required by law. In the event of a major disruption affecting the Southgate man and van service, we will act reasonably and communicate the available options as soon as possible.

We reserve the right to cancel a booking immediately if you fail to provide safe access, if the load is materially different from what was described, if there is a risk of damage or injury, or if carrying out the job would involve unlawful activity. In such circumstances, you may remain liable for costs already incurred. If a job is stopped because of a customer breach, any refund will be assessed fairly after deducting reasonable losses and completed work.

Customer Responsibilities
You are responsible for ensuring that all items are properly packed, labelled, and ready for transport unless we have agreed to provide packing or wrapping services. Fragile, valuable, confidential, or irreplaceable items should be declared in advance. You must also ensure that appliances are disconnected safely, liquids are secured, and hazardous materials are removed unless explicitly permitted. The customer must obtain any necessary permissions for parking, access, building entry, lifts, or loading bays.

When using a man with a van Southgate arrangement, you must ensure that items can be handled safely by the agreed crew and within the vehicle’s lawful loading limits. If a customer asks us to move items that exceed safe handling limits, we may decline, request additional help, or reschedule the service. You must be present or appoint an authorised representative to make decisions about the load, confirm completion, and deal with any unforeseen issues.

Liability and Insurance
We will take reasonable care when handling your goods, but our liability is limited to losses caused directly by our negligence or breach of contract. We are not responsible for damage caused by poor packing, pre-existing defects, hidden weakness, unsuitable containers, or items that are inherently fragile or unstable. Where an item is already damaged before collection, we may record this condition for clarity and may refuse to transport it if doing so would create risk.

Our service does not include guaranteeing the condition, market value, or suitability of any item after transport unless specifically agreed in writing. We are not liable for delay, loss, or damage caused by events outside our reasonable control, including extreme weather, road closures, accidents, legal restrictions, industrial action, or mechanical failure. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Where liability is established, our total responsibility for any single claim will be limited to the amount paid for the affected service, unless a higher limit is required by law or agreed in writing. We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress, or reputational harm, except where such exclusion is not permitted. A man and van service Southgate is intended to be practical and efficient, not a substitute for specialist insurance unless arranged separately.

Waste Regulations and Disposal
We may only remove, carry, or dispose of waste where this is expressly included in the booking and lawful to do so. All waste services must comply with applicable UK waste legislation, environmental rules, and duty-of-care requirements. The customer must accurately describe the waste type in advance, including whether it contains electrical items, furniture, garden waste, construction debris, confidential material, or anything that may require special handling.

We reserve the right to refuse waste that is hazardous, unlabelled, contaminated, or likely to breach regulations. The customer must not use the service to dispose of items that are illegal to transport or dump. Where necessary, the customer may be asked to provide evidence that certain items can be lawfully accepted. Waste transfer documentation or other records may be completed where required. By booking a Southgate man with a van collection for waste, you confirm that the load is correctly described and lawful.

The customer remains responsible for ensuring that prohibited, dangerous, or controlled waste is not placed in the load unless we have agreed in advance and have the lawful authority to handle it. If unlawful waste is discovered, we may stop the job, notify the appropriate parties, and charge for time already spent and any lawful disposal or return costs. You agree to indemnify us against fines, losses, and claims arising from inaccurate waste descriptions or unlawful instructions.

Access, Safety, and Site Conditions
You must ensure that the collection and delivery locations are safe, accessible, and suitable for a vehicle and loading activity. This includes providing secure parking where possible, removing obstacles, and warning us of narrow staircases, low ceilings, restricted lifts, or soft ground. We may suspend work if the environment is unsafe or if the job would expose our staff, vehicles, or property to undue risk. In such cases, extra charges may apply for waiting time or return visits.

Our crew may refuse to carry out actions that are unsafe, unlawful, or outside the agreed scope, including moving items through unsuitable access points or lifting excessively heavy goods without proper support. The customer must ensure children, pets, and bystanders are kept clear of the working area. We may request identification, proof of booking, or authority to release or collect goods where needed to prevent fraud or mistaken delivery. These rules help maintain a professional man and van Southgate operation.

Claims, Complaints, and Notice
If you believe a problem has occurred, you must notify us as soon as reasonably possible and provide supporting details, including photographs where appropriate. We may ask to inspect the item, packaging, or site before any claim is assessed. Failure to report damage promptly may make it harder to investigate the cause and may affect the outcome. Any claim should be made within a reasonable time after the service, and in any event within the period permitted by law.

We will review complaints fairly and in good faith. Where we accept responsibility, we may offer repair, replacement contribution, refund, or another appropriate remedy, depending on the circumstances and legal obligations. Remedies will be limited to what is reasonable and proportionate. Nothing in this clause affects your statutory rights. A Southgate man and van service is designed to be straightforward, and we will work with customers to resolve issues efficiently and professionally.

Data, Variation, and Governing Law
We may process personal data provided during booking for the purpose of delivering services, managing accounts, preventing fraud, and complying with legal obligations. Data will be handled in accordance with applicable UK data protection law. We may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will normally apply unless a change is required by law or agreed in writing. No variation is valid unless authorised by us.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found unenforceable, the remainder will continue in full force. A man with a van Southgate booking should be made only after you are satisfied that these terms suit your needs and that all details provided are accurate.

By confirming a booking, you accept that these terms form the full agreement between the parties unless replaced by a separate written contract. Each service is provided subject to availability, lawful operation, and the customer’s cooperation. If a dispute cannot be resolved informally, both parties agree to act reasonably and to follow the applicable legal process. These terms are intended to be clear, practical, and fair for all ordinary UK transport and removal work.